Return and Refund Policy
1. Introduction
We are committed to providing a pleasant shopping experience. If you are not completely satisfied with your purchase, you may return or exchange the product.
2. Return Terms
You can return any product within 14 days from the date of receipt, regardless of its condition.
- The product must be returned in its original packaging and in perfect condition.
- A receipt or proof of purchase is required.
- No fees are applied for returning or exchanging the product.
3. Return Process
To initiate a return or exchange:
- Contact us via the contact form to obtain approval for the return.
- Download and print the prepaid shipping label that we will provide.
- Carefully pack the product.
- Include proof of purchase.
- Send the product to the address we will provide.
4. Free Returns
All returns are free of charge. We will provide you with a prepaid shipping label to return the product, which you can download and print.
5. Refund
Once the product is received and inspected, we will process the refund to the original payment method within 10 business days.
6. Exchanges
If you wish to exchange a product, you can return it and request another one or place a new order for the desired product.
7. Defective or Damaged Products
If the product is defective or damaged, contact us for a replacement or refund, at no extra cost.
8. No Restocking Fees
No restocking fee is charged for product returns or exchanges. The return process is completely free for the customer.
9. Contact
For any questions regarding returns or exchanges, please contact us through the contact form.